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Official Polaroid Authorized Seller in Indonesia

Returns and Refunds

In effect from Oct 27, 2026 · version 3

This policy governs returns and refunds for Products purchased at kamerainstant.id. A return may be requested if the Product you receive is damaged, does not match your Order, is incomplete or does not work.

Return window

Returns must be requested within 7 days after the Order status changes to Delivered. After this period, returns are no longer available and Product faults are handled under our Warranty policy.

Return reasons

  • The Product arrived damaged.

  • The Product received does not match the Order.

  • The package is incomplete.

  • The camera does not work.

Returns are not accepted for a change of mind.

Requirements

  • An uninterrupted unboxing video, recorded from the sealed package until all contents are clearly visible.

  • Photos of the Product and the affected parts.

  • The Product is returned complete, with its box, accessories and any included gifts.

  • The camera serial number matches the number recorded at packing.

How to request a return

  1. Open the Order in Account > Returns and warranty, or through Track Order if you checked out as a guest.

  2. Select the Product and the reason, then upload a video (MP4 or MOV, up to 300 MB) and photos.

  3. Our team reviews the request and informs you of the outcome by email and WhatsApp.

  4. If the request is approved, send the Product to the address we provide and enter the tracking number on the return page.

  5. We inspect the Product on arrival and resolve the return based on the inspection.

Return shipping

Return shipping costs are paid by the Buyer. Please pack the Product securely, as damage during return shipping may lead to the return being declined.

Inspection outcome

Based on the inspection, a return is resolved in one of the following ways:

  • replacement with a new unit, if stock is available;

  • a partial or full refund for the returned Products; or

  • the Product is sent back to the Buyer with an explanation, if the request does not meet the requirements.

Refunds

  • Refunds are made to the original payment method through Midtrans, where the method supports it.

  • For other methods, such as virtual accounts, the amount is transferred to a bank account in the Buyer’s name, and the transfer receipt is uploaded to the Order page.

  • The time it takes for funds to arrive depends on the payment provider and the bank concerned.

  • Loyalty points and affiliate commissions related to the Order are reversed.

  • You are informed by email and WhatsApp at each stage of the refund.

The same refund terms apply to Orders cancelled before packing and to Orders that cannot be fulfilled because stock sold out after payment.

Failed delivery

If the courier is unable to deliver the parcel, we will contact you to arrange redelivery or a refund.

Contact

Questions about returns and refunds can be sent to customer.care@kamerainstant.id or through our Contact Us page.