Terms of Purchase

These Terms of Purchase ("Terms") govern every purchase of Products through kamerainstant.id (the "Site"), operated by PT Kamera Instant Indonesia, Jl. Sedayu City Boulevard Selatan No.20 Blok. B, Cakung Barat, Cakung, Kota Jakarta Timur, DKI Jakarta 13910 ("we"), an official Polaroid Authorized Seller in Indonesia. By placing an Order, you (the "Buyer") confirm that you have read and agree to these Terms, our Terms of Use and our Privacy Policy.

Products

• All Products sold on the Site are new and original, sourced through official Polaroid distribution channels.

• Product photos and descriptions are presented as accurately as possible. Slight color differences may occur because of device display settings.

• Stock availability reflects current data and may change at any time. Stock is reserved for you once an Order is placed.

Prices

• All prices are in Indonesian Rupiah and include applicable taxes, unless stated otherwise.

• Shipping fees, shipping insurance and payment method fees (if any) are shown separately in the checkout summary before payment.

• Prices and promotions may change at any time. The binding price is the price at the time the Order is placed, and it does not change afterwards.

• Our system recalculates all prices, discounts and fees when the Order is placed. If anything has changed since the page was opened, checkout shows the updated amount for you to confirm.

Orders

Orders can be placed with or without an account. An active email address and WhatsApp number are required, as we use them to send Order confirmations, shipping information and invoices.

• Each Order receives a unique code (for example KI-261102-8F3K) used for tracking and for communication with us.

• Purchases are limited to 5 units of each Product per Order. For larger quantities, please contact us first.

• Each email address or WhatsApp number may have no more than 3 unpaid Orders at the same time.

• Each Order may use one coupon code, together with automatic promotions that can be combined. If a coupon cannot be applied, checkout explains why.

• We may refuse or cancel Orders that indicate fraud, misuse of promotions or a breach of these Terms. Payments for such Orders are refunded in full.

Payment

Payments are processed by Midtrans as our payment service provider. Available methods are shown at checkout and currently include bank virtual accounts, QRIS and e-wallets. We do not offer cash on delivery (COD).

• Orders must be paid within the time limit shown on the Order page, currently 30 minutes from placing the Order. Product stock is reserved for you during this time.

• Orders not paid within the time limit expire automatically and the stock is released.

• Payment status is determined by the confirmation from Midtrans, not by the page shown after payment.

• If a payment arrives after the Order has expired and stock is still available, the Order is restored automatically. If the stock has sold out, the payment is refunded in full.

• We do not store your payment card details. They are processed directly by Midtrans.

Pre-orders

Certain Products may be bought on pre-order under the following terms:

• Pre-orders are paid in full in advance.

• The estimated processing time is shown on the Product page, at checkout, in the confirmation email and on the invoice.

• A pre-order contains one Product only and is placed separately from Orders for Products in stock.

• Pre-order quotas are limited. Once a quota is reached, the Product can no longer be ordered.

• If the arrival schedule of a Product changes, we will inform you by email and WhatsApp together with the available options.

Shipping

Orders are shipped to addresses in Indonesia with the courier you choose at checkout. Packing schedules, couriers, insurance and tracking are described in our Shipping Information.

Cancellation

• Unpaid Orders are cancelled automatically when the payment time limit ends.

• Cancellation of a paid Order may be requested by contacting us while the Order has not been packed. Approved cancellations are refunded in full.

• Orders already handed to the courier cannot be cancelled. Once the Products are received, our Returns and Refunds policy applies.

• We may cancel a paid Order if the Product is unavailable. In that case, the payment is refunded in full.

Order completion

An Order is completed automatically 7 days after it is marked Delivered, provided no return has been requested. Loyalty points for the Order are credited when it is completed.

Returns, refunds and warranty

Returns and refunds are governed by our Returns and Refunds policy, and warranty claims by our Warranty policy.

Invoices

An invoice is issued automatically once payment is received and can be downloaded from the Order page. You may request an invoice in a company name by entering the company name and tax number (NPWP) at checkout. Issued invoices cannot be changed.

Limitation of liability

To the extent permitted by law, our liability for any Order is limited to the amount you paid for that Order. This does not affect your rights as a consumer under Law No. 8 of 1999 on Consumer Protection.

Force majeure

We are not liable for delays or failures in fulfilling an Order caused by circumstances beyond our reasonable control, including natural disasters, third-party service disruptions, government policies or courier operational issues. In such cases, we will keep you informed about your Order and offer a reasonable resolution, including a refund.

Governing law

These Terms are governed by the laws of the Republic of Indonesia. Any dispute will first be settled amicably. If no agreement is reached, either party may pursue resolution in accordance with applicable laws and regulations.

Changes to these Terms

We may update these Terms from time to time. The version and effective date are shown at the top of this page. Each Order is governed by the version of the Terms in effect when the Order was placed.

Contact

Questions about these Terms can be sent to customer.care@kamerainstant.id or through our Contact Us page.