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Official Polaroid Authorized Seller in Indonesia

Warranty

In effect from Oct 27, 2026 · version 3

As an official Polaroid Authorized Seller, kamerainstant.id sells Products with official warranty. This policy explains warranty coverage and how to file a claim. All claims are submitted through us, and we handle the process through to the official service center.

Warranty period and coverage

  • The warranty period, coverage and exclusions differ for each Product and are shown on each Product page.

  • The warranty period starts on the date the Order is marked Delivered.

  • The warranty applies to the unit whose serial number we record at packing, as shown on the Order page.

General exclusions

Unless the Product warranty terms state otherwise, the warranty does not cover:

  • damage caused by impact, drops, liquid, sand or use contrary to the instructions;

  • units that have been opened or repaired outside an official service center;

  • consumables, such as film; and

  • normal wear and tear, including scratches.

How to file a claim

  1. Open Account > Returns and warranty, or your Order page through Track Order if you checked out as a guest.

  2. Select the Order and the unit (serial number), describe the fault and upload supporting photos or videos.

  3. Our team verifies the claim and provides the address to send the unit to.

  4. Send the unit to us, and we forward it to the official service center.

  5. The unit is repaired or replaced and then sent back to you.

Claim status

Every status change is sent by email and WhatsApp and can be followed on the claim page. The statuses are Submitted, Verified, Awaiting unit, Received, Sent to service center, Repaired or replaced, Shipped back and Completed. Claims that cannot be processed are declined with a reason.

Costs

Repairs within the warranty coverage are free of charge. If the fault falls outside the coverage, we first share a cost estimate, and repairs only proceed with your approval. Shipping arrangements for the unit are confirmed when the claim is verified.

Before you file a claim

  • Keep the Product box and invoice. The invoice is also always available on the Order page.

  • Document the issue as clearly as possible, including sample prints if the camera produces unusual photos.

  • Check the care guides in Tips & guides, as some issues are caused by the film or the battery.

Contact

Questions about the warranty can be sent to customer.care@kamerainstant.id or through our Contact Us page.